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FAQs

View our frequently asked questions at Exotic Pet Clinic of Santa Cruz.

You Have Questions, We Have Answers

Below are some common FAQs that might help answer any questions or concerns. Please feel free to call us for any other concerns you might have about your pet.
What does the term “exotic pet” mean?
The term “exotic pet” is a catch-all phrase which includes small pets that are not dogs and cats. Some of the animals that fall into this category are truly exotic, such as tropical birds, reptiles, hedgehogs, and sugar gliders. Other pets in this category, however, aren’t particularly exotic. These include rabbits, rats, guinea pigs, chickens, and mini pigs.
What are the benefits of bringing my exotic pet to an avian and exotic veterinarian?

Traditional veterinary education does not adequately prepare veterinarians for the care of unusual species. If veterinarians treat these special species as if they were dogs and cats, serious harm can occur. Veterinarians treating exotic and nontraditional pets must educate themselves about these species and keep up on the latest advancements in exotic pet care. We at the Exotic Pet Clinic of Santa Cruz are doing just that. Our veterinarian is California’s only board-certified Exotic Companion Mammal Specialist, and also has extensive experience working with birds and reptiles.

Do you also see dogs and cats?
No, we do not see dogs or cats.
Do you offer emergency services for sick pets?

We are currently unable to offer emergency services at night or on the weekends. Please click here for information on 24-hour emergency clinics that often work with exotic animals. Please note that is it crucial to call the emergency clinic before you go there, because not all emergency veterinarians work with exotic species.

Can I be present during the examination of my pet?
Yes, you can be present during the exam. Due to COVID restrictions, only one person at a time is allowed in the hospital. Pet owners that enter our hospital are required to wear a close-fitting mask that completely covers their nose and mouth at all times.
How often will I speak to someone at the clinic if my pet is hospitalized?
Every day the veterinarian or technician working closely with your pet will contact you to give you an update on your pet’s progress.
What if my exotic pet is prescribed medication? Where do I get the prescription filled?
We have an in-house pharmacy that stocks most of the medications we prescribe. For those medications we don’t keep in stock we can call in prescriptions to local or mail-order compounding pharmacies.
I found an injured wild animal. How do I get it medical assistance?

If you find an injured wild animal, please call a licensed wildlife rehabilitator as soon as possible and follow their guidance. In Santa Cruz contact Native Animal Rescue at 831-462-0726. In Monterey contact the SPCA’s Wildlife Rescue and Rehabilitation at 831-264-5427. In San Jose contact the Wildlife Center of Silicon Valley at 408-929-9453.

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